Frequently Asked Questions

Live classes are planned in UTC and shown in your local time inside the platform. If you miss a session, replays are available. For on-site intensives, each course detail modal includes the local start time and venue schedule.

We combine short live sessions, structured replays, and hands-on assignments. Most tracks include mentor feedback with clear rubrics, so you always know what to improve and how to reach certificate criteria.

Pricing depends on the track (foundation, advanced, or intensive). All enrollments include access to the learning platform, replay library during your access window, assignment briefs, and recommended supply lists. Mentor review is included where stated on the course page.

Yes. After completing required assignments and passing the final review, you receive a digital certificate. If a program includes an ID, the certificate contains a unique verification code for your records.

Refunds are available within 14 days for online courses if less than 20% of the content is accessed. For on-site trainings, refund terms depend on venue commitments and are outlined in the enrollment terms shown at checkout.

We support keyboard navigation, clear focus states, and high-contrast layouts. Video lessons include captions when available. If you need accommodations, use the “Ask” form and we’ll reply with options.

Use the “Ask a question” form on this page. Typical response time is 1–2 business days. For account-related questions, include the email you used to enroll so we can help faster.